When you’re selling creating a great customer service is essential. In this episode I drill down into what I mean by ‘customer experience’ and share how you can ensure that your customers have a good experience at all stages in the sales process so they come back for more.
In This Episode
- What customer experience really means
- Why customer experience is so important for your sales reputation
- Quick wins to improve your customers experience of your products & services
- Setting the best best boundaries in your business so that you meet your customer expectations
“When people have positive experiences they come back for more”
“A negative experience is something we tell, on average, 10 other people”
“Word of mouth is huge thing when it comes to sales reputation”
“Results are important when you want your customer to have a good experience”
The information contained above is provided for information purposes only. The contents of this article, video or audio are not intended to amount to advice and you should not rely on any of the contents of this article, video or audio. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of this article, video or audio. Jessica Lorimer disclaims all liability and responsibility arising from any reliance placed on any of the contents of this article, video or audio.
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